Frequently Asked Questions

Quick answers to the questions we get most often. If yours isn't here, send us a note through the Contact page and we'll reply within 2 business days.

Ordering & Shipping

How fast will my order ship?

Most orders ship within 1–3 business days. Standard US shipping takes 5–7 business days from ship date. Expedited options are available at checkout for anything you need faster.

How much is shipping?

$5 flat shipping or free standard shipping on US orders over $50. Expedited shipping (FedEx 2Day or UPS 2nd Day Air) is calculated at checkout based on weight and destination. International orders ship via DHL or FedEx, with shipping calculated at checkout.

Where do you ship?

We ship across the US, including Alaska, Hawaii, and Puerto Rico. We also ship internationally via DHL and FedEx. We're not currently able to ship to APO, FPO, or DPO addresses, or to Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands, the Federated States of Micronesia, the Marshall Islands, or Palau. For full shipping details, see our Shipping Policy.

Who do I contact about a shipping question or tracking issue?

Email orders@dividenpac.com with your order number. We'll reply within 2 business days.

Products

What's the difference between food-grade and non-food-grade bags?

Food-grade organizers are tested to US FDA 21 CFR 175.300 for direct food contact — safe for snacks, meal prep, or anything edible. They're clear only. Non-food-grade organizers are for everything else: tech, makeup, craft supplies, travel. They come in pink, blue, and mink.

What sizes do the stadium bags come in?

Two sizes: 9x9x3 inches and 11x11x3 inches.

The 9x9x3 is our compact size — built for children, young adults, and minimalist adults who just need the essentials. The 11x11x3 is the standard adult size with room for game day must-haves: snacks, chargers, a change of layers. Both are clear TPU and both are designed to meet most stadium and venue clear-bag policies.

Are the stadium bags designed for stadium and venue clear-bag policies?

Our stadium bags are TSA Friendly and designed to meet the clear bag requirements at most major stadiums and venues. Rules vary by venue — always check the specific policy before game day, but our bags work for the overwhelming majority of "clear bag only" situations.

Do you offer bundles?

Not at the moment. What we do offer is our Mix & Match discount — add any 3 or more individual items to your cart and 15% comes off automatically at checkout. No code needed.

What colors do the organizers come in?

Food-grade organizers are clear only, for health and safety visibility. Non-food organizers come in pink, blue, and mink. Stadium bags are available in clear and blue heart variants in both 9x9 and 11x11.

Returns & Exchanges

What's your return policy?

Non-food items can be returned within 15 days of delivery if unused and in original packaging. You have 30 days total from delivery to ship the return back. Food-grade organizers are non-returnable for health and safety reasons, except for defects. For the full policy, see our Returns & Cancellations.

Who pays to ship the return back to you?

You do, if you've simply changed your mind — use whichever carrier you prefer. If the return is our fault (a defect, the wrong item, or damage in transit), we send you a pre-paid label and it costs you nothing.

Do I get the shipping I paid on my original order back?

That depends on how you'd like your money back. There's no restocking fee either way, so the full product price always comes back to you.

• Refund to your card: the $5 shipping isn't returned. If your order was over $50 and shipped free, there's nothing to deduct.
• Store credit: you get everything back, shipping included.

If the return is our fault, we refund the original shipping too — whichever option you choose.

How do I start a return?

Email returns@dividenpac.com within 15 days of delivery with your order number, what you're returning, and why. We'll send a return confirmation email with shipping instructions.

Can I exchange for a different color?

We don't process direct exchanges. Return the original under the standard return process, then place a new order for the color you want.

What if my item arrives damaged or defective?

Email returns@dividenpac.com within 15 days of delivery with photos of the item and packaging. We'll send a pre-paid return label and either a replacement or a full refund — your choice.

Use & Care

How do I clean my DivideNPac bag?

Hand wash only. Wipe with a damp cloth and mild soap using room temperature or lukewarm water. Never boil or microwave your bag — the heat damages the zippers and magnets and melts the TPU.

How much weight can the bags hold?

Up to 4 lbs. The bags are engineered for structured packing, not freight. Use them for what they're designed for and they'll last for years.

Will the clear material stay clear?

Yes, with normal care. Our TPU is built to hold its clarity through repeated use. Keep it away from harsh chemicals and high heat. Eyeglass wipes work beautifully for a quick polish.

Can I use these inside another bag?

Yes — that's one of the most common use cases. The organizers are designed to bring structure to luggage, backpacks, totes, and anywhere else you need things to stay in their place.

Materials & Safety

What are DivideNPac bags made of?

TPU (thermoplastic polyurethane). Clear, lightweight, water-resistant, and wipe-clean. Our patented 3-compartment organizer design is backed by 12+ US patents.

How are the bags put together?

Heat-sealed, not stitched. The TPU panels are fused under heat and pressure, so there's no stitching and no needle holes anywhere in the body of the bag. Most clear bags on the market are stitched together, and every needle hole is a place for moisture to get in — ours don't have any. Each bag has three reinforced zippers, one per compartment. The stadium bag adds four corner magnets to hold it closed; the organizers and food-grade bags don't have magnets.

Are the bags reusable and built to last?

Yes. Every DivideNPac bag is built for repeated use — concerts, travel, camping, daily life. Water-resistant and wipe-clean.

Can I use any DivideNPac bag for food?

Only the food-grade organizers. Our food-grade line uses food-grade TPU tested to US FDA 21 CFR 175.300 — safe for direct contact with snacks, meal prep, vitamins, and similar. Our stadium bags and non-food organizers use a different TPU grade that's great for organization but not intended for direct food storage.

For health and safety, food-grade organizers are non-returnable, even if unused.

TSA & Travel

Are DivideNPac bags TSA Friendly?

Yes. DivideNPac bags are designed to meet TSA requirements for carry-on liquids and personal items, and most stadium and venue clear-bag policies. The patented 3-compartment design lets security see contents at a glance, which speeds up checkpoints. One less thing to worry about.

Can I pack liquids in these?

Yes — the TSA 3-1-1 rule still applies. Liquids need to be in travel-size containers (3.4 oz or less) and fit in a single quart-size bag. Our 9x9 food-grade organizer is a natural fit for this.

One More Thing

Who started DivideNPac?

DivideNPac was founded by MaBelle Bray — designer, mom, and the person who got tired of disorganized bags and decided to solve the problem properly. The full story is on our About page.

Can I partner with you as a creator or ambassador?

We work with creators and ambassadors who love the product. If that sounds like you, apply through our Work With Us page.

Where can I find you on social?

@dividenpac on Instagram, Facebook, and TikTok.

Still have questions?

Send us a note through the Contact page and we'll reply within 2 business days.